Our Passenger Panel represents the interests of you, our customers. It’s made up of customers from across the c2c route, representing different stations, and is an ideal forum for discussing the topics that are at the heart of your journeys with us.
The panel meets with senior c2c managers from different areas of the business. Panel meetings are held approximately every eight weeks on a week night from 18:30 – 20:00 in London. Throughout the COVID-19 pandemic, meetings have taken place virtually.
The aim of the panel is to:
- Provide a two-way communication, consultation and representation channel for our customers
- Gather feedback on service standards and performance from Passenger Panel members
- Put forward suggestions and ideas from customers, through members of the panel
- Keep the Passenger Panel members informed directly of performance trends and planned disruptions